Do you have questions regarding your order or a product, do not hesitate to contact our customer service at info@bhoof.com.
For purchases made during November, we are offering an extended return period until January 31, 2025. Please note that all other return conditions remain unchanged.
If you have purchased a bundle during Black Week, please note that the entire bundle must be returned for a full refund. All items included in the bundle, such as hard cases and mesh bags, must be returned together. Partially returned bundles will not qualify for a full refund and we will take out a fee for not returning the full bundle. 5 EURO for meshbag and 8 EURO for hardcase.
Discounted items from Black Week may not be combined with other offers or discounts.
For any questions regarding purchases or returns, please contact info@bhoof.com.
Our payment provider Stripe offers customized payment methods depending on your country. You can see the current available payment options in the checkout.
If you are unable to find the information you are looking for, please contact our customer service at info@bhoof.com and we will assist you further.
If you have questions regarding your purchase with Klarna, you can find answers to the most frequent questions in Klarna’s FAQ.
If you are unable to find the information you are looking for, please contact our customer service at info@bhoof.com and we will assist you further.
Orders received before 12:00 CET on weekdays are targeted for same-day shipping.
Expect 1-2 weekdays for express delivery and 2-5 weekdays for standard delivery.
Keep in mind, these are estimates and during promotional periods, delivery times may extend, such as Black Week or Christmas.
We deliver to the following markets:
Sweden, Norway, Finland, Denmark, Netherlands, Austria, Switzerland, Germany, Belgium, France, Italy, Poland, Spain, Czech Republic, Ireland, Portugal, Estonia, Latvia, Lithuania, Slovenia, Slovakia, Malta, Luxemburg, Bulgaria, Hungary and USA.
We are not able to deliver to other markets at this moment, but we are working on it. You are always welcome to reach out to us at info@bhoof.com, and we will be delighted to assist you further.
You have the flexibility to use different shipping and billing addresses. Ensure both addresses are within the same country. During checkout, simply locate the “Ship to another address” box to specify your preferred shipping details.
We charge shipping costs for orders below the above stated amount.
Sweden: 49 SEK
Netherlands: 10 EURO
Finland, Denmark, Belgium, Germany, Austria, Poland, Spain, Czech Republic, Ireland, Portugal, Estonia, Latvia, Lithuania, Slovenia, Slovakia and Hungary: 15 EUR
France & Italy: 20 EURO
Norway & Switzerland: 25 EURO
USA: 20 USD
Sweden: 49 SEK
Norway & Switzerland: 30 EURO
All other markets within EU: 25 EURO
USA: 30 USD
You can find more information about how to make a return here.
Your satisfaction is our priority. We aim to make the refund as soon as possible after receiving and inspecting your items. You can expect your return to be processed at the latest within 14 days of us receiving the items or providing us with evidence of them. If you have not received your refund within 10 days, please contact the Customer Service Team and we will help you.
The refund will be made to the same payment method you used to place the order on our website.
You can exchange a product for a different one
Upon receiving and processing your return, we will promptly refund the amount for the returned product. Please note, we do not facilitate direct exchanges at our warehouse. Ensure your new order is paid for as usual. For more details on returns and exchanges, explore further here.
Unfortunately, it is not possible to change products in an order that has already been placed before they leave our warehouse. Since we always aim to send your order as soon as possible we cannot make any changes once your order is registered in our system.
Should you receive a faulty item, we are here to help. Contact our customer service team at info@bhoof.com with your order number and photos of the defective product. We aim to resolve issues promptly, provided the problem is a result of a manufacturing fault.
We do not offer the option to reserve products on our website. Placing an item in your cart does not automatically secure its reservation for you. For inquiries about our products or details on when a specific item will be back in stock, please feel free to reach out to us.
Check out our size guides at each product page or contact our customer service team for further help.
Check out our care guides on each product page or contact our customer service team for further help.
For our leather:
We recommend applying leather conditioner or balm before the first use. Repeat with leather conditioner as needed if the leather feels dry.
Do not use oil as the leather already contains high levels of natural oils.
After each use when cleaning the leather, use a damp cloth or sponge with only water to remove dirt and sweat. Soften it with high-quality leather soap. Store it in a cool, dry place.
The purchase of gift cards is not available in our online store. We appreciate your understanding and look forward to providing this option in the future.
If you have a discount code, you can enter this at the checkout where it states “Add discount code.” You can find this button under the product overview in the cart. A box will appear in which you enter the code, by clicking on activate the code will be applied.
If you would like to use our return label, please follow these steps:
Returns with DHL:
Please be aware when you make a return using our return label, you are responsible for the return shipping cost. More information regarding the return cost can be found under the headline “Return cost”.
We have a fixed return cost stated as below:
This will be deducted from your order when returning your item.
Your satisfaction is our priority. We will process your refund promptly upon receiving and inspecting your return. Typically, you can expect your return to be processed within 10 business days.
Discover your nearest DHL service point here for a convenient return experience.
We do not process direct exchanges at our warehouse. If you wish to exchange a product, please follow our exchange process.
Please email us at info@bhoof.com to receive the code.
Your satisfaction is our priority. We will process your refund promptly upon receiving and inspecting your return. Typically, you can expect your return to be processed within 10 business days.
Discover your nearest DHL service point here for a convenient return experience.
Should you receive a defective item please contact our customer service team at info@bhoof.com. Please share your order number and photos of the defective product. We aim to resolve issues promptly, provided the problem is a result of a manufacturing or material defects.
We seek people that are excellent in their areas, purpose driven and have a long-term perspective.
Join the Bhoof team, where innovation meets passion. We are dedicated to reshaping the rules of high-performance riding without compromising on the welfare of the horses. Bhoof aspires to be a leader for knowledge, training and general inspiration for our community. Our company culture is guided by our philosophy of improvement.
Interested? Please send your application to info@bhoof.com.
We look forward to hearing from you.
For all press-related matters, please contact:
We strive to address every inquiry within 24 hours, although response times may vary. Your patience is appreciated.