CONTACT & FAQ

CONTACT US

Do you have questions regarding your order or a product, do not hesitate to contact our customer service at info@bhoof.com.

FAQ

PAYMENTS

Our payment provider Stripe offers customized payment methods depending on your country. You can see the current available payment options in the checkout.

If you are unable to find the information you are looking for, please contact our customer service at info@bhoof.com and we will assist you further.

If you have questions regarding your purchase with Klarna, you can find answers to the most frequent questions in Klarna’s FAQ.

If you are unable to find the information you are looking for, please contact our customer service at info@bhoof.com and we will assist you further.

DELIVERY

Orders received before 12:00 CET on weekdays are targeted for same-day shipping.
Expect 1-2 weekdays for express delivery and 2-5 weekdays for standard delivery.

Keep in mind, these are estimates and during promotional periods, delivery times may extend.

We deliver to the following markets:
Sweden, Norway, Finland, Denmark, Netherlands, Austria, Switzerland, Germany, Belgium, France, Italy, Poland, Spain, Czech Republic, Ireland, Portugal, Estonia, Latvia, Lithuania, Slovenia, Slovakia, Malta, Luxemburg, Bulgaria and Hungary.

We are not able to deliver to other markets at this moment, but we are working on it. You are always welcome to reach out to us at info@bhoof.com, and we will be delighted to assist you further.

You have the flexibility to use different shipping and billing addresses. Ensure both addresses are within the same country. During checkout, simply locate the “Ship to another address” box to specify your preferred shipping details.

We offer free shipping on orders over the following amount:
  • 1000 SEK
  • 150 EUR

We charge shipping costs for orders below the above stated amount.

Standard shipping fee with DHL Freight Parcel Connect and DHL Service Point:

Sweden: 49 SEK
Netherlands: 10 EURO
Finland, Denmark, Belgium, Germany, Austria, Poland, Spain, Czech Republic, Ireland, Portugal, Estonia, Latvia, Lithuania, Slovenia, Slovakia and Hungary: 15 EUR
France & Italy: 20 EURO
Norway & Switzerland: 25 EURO

Standard shipping fee with Budbee:

Sweden: 59 SEK
Finland, Denmark & Netherlands: 7 EURO

Standard shipping fee with Early Bird:

Sweden: 49 SEK

Standard shipping fee with Deutsche Post:

Germany: 10 EURO

Express shipping costs with DHL Express:

Norway & Switzerland: 30 EURO
All other markets within EU: 25 EURO

RETURNS & EXCHANGES

You can find more information about how to make a return here.

Your satisfaction is our priority. We aim to make the refund as soon as possible after receiving and inspecting your items. You can expect your return to be processed at the latest within 14 days of us receiving the items or providing us with evidence of them. If you have not received your refund within 10 days, please contact the Customer Service Team and we will help you.

The refund will be made to the same payment method you used to place the order on our website.

You can exchange a product for a different one

  1. Contact Bhoof customer service team: info@bhoof.com to receive your return label.
  2. Return the product you originally ordered.
  3. Place a new order for the desired product.

Upon receiving and processing your return, we will promptly refund the amount for the returned product. Please note, we do not facilitate direct exchanges at our warehouse. Ensure your new order is paid for as usual. For more details on returns and exchanges, explore further here.

Unfortunately, it is not possible to change products in an order that has already been placed before they leave our warehouse. Since we always aim to send your order as soon as possible we cannot make any changes once your order is registered in our system.

Should you receive a faulty item, we are here to help. Contact our customer service team at info@bhoof.com with your order number and photos of the defective product. We aim to resolve issues promptly, provided the problem is a result of a manufacturing fault.

PRODUCTS

We do not offer the option to reserve products on our website. Placing an item in your cart does not automatically secure its reservation for you. For inquiries about our products or details on when a specific item will be back in stock, please feel free to reach out to us.

Check out our size guides at each product page or contact our customer service team for further help.

Check out our care guides on each product page or contact our customer service team for further help.

GIFT CARDS & DISCOUNT CODE

The purchase of gift cards is not available in our online store. We appreciate your understanding and look forward to providing this option in the future.

If you have a discount code, you can enter this at the checkout where it states “Add discount code.” You can find this button under the product overview in the cart. A box will appear in which you enter the code, by clicking on activate the code will be applied.

RETURNS

  • You have the right to return your purchase within 30 days of the day you received it.
  • The product(s) must be unused and in the same new condition as when it was received.
  • Please note that all leather products cannot be oiled or treated in any way.
    Please note that bridles must be separated.
  • Ensure the product(s) are in their original packaging with intact labels.

 

How do I make a return within the EU?

If you would like to use our return label, please follow these steps:

Returns with DHL:

  1. Contact Bhoof customer service team to receive your return label at info@bhoof.com
  2. Pack the Bhoof product and please make sure to send the product back in the same condition as it was in when you received it.
  3. Clearly attach the return label on the package. Make sure that any old labels are removed or no longer legible.
  4. Drop your package at the closest DHL service point.
  5. As soon as we have received and processed your return, we’ll refund you for the returned product(s).

Please be aware when you make a return using our return label, you are responsible for the return shipping cost. More information regarding the return cost can be found under the headline “Return cost”.

We have a fixed return cost stated as below:

  • Sweden: 49 SEK
  • Germany & Netherlands: 15 EURO
  • Norway & Switzerland: 20 EURO
  • Rest of Europe: 15 EURO

This will be deducted from your order when returning your item.

Your satisfaction is our priority. We will process your refund promptly upon receiving and inspecting your return. Typically, you can expect your return to be processed within 10 business days.

Discover your nearest DHL service point here for a convenient return experience.

EXCHANGES

We do not process direct exchanges at our warehouse. If you wish to exchange a product, please follow our exchange process.

  1. Contact Bhoof customer service team to receive your return label and your personal free shipping code at info@bhoof.com
  2. Please return the Bhoof product as described and make sure you follow the detailed process, found under headline “Return process”.
  3. Place your new order on our website.
  4. Use your personal code in the checkout to receive free shipping on your exchange order.

Please email us at info@bhoof.com to receive the code.

Your satisfaction is our priority. We will process your refund promptly upon receiving and inspecting your return. Typically, you can expect your return to be processed within 10 business days.

Discover your nearest DHL service point here for a convenient return experience.

DEFECTIVE ITEMS

Should you receive a defective item please contact our customer service team at info@bhoof.com. Please share your order number and photos of the defective product. We aim to resolve issues promptly, provided the problem is a result of a manufacturing or material defects.

CAREER

We seek people that are excellent in their areas, purpose driven and have a long-term perspective.

Join the Bhoof team, where innovation meets passion. We are dedicated to reshaping the rules of high-performance riding without compromising on the welfare of the horses. Bhoof aspires to be a leader for knowledge, training and general inspiration for our community. Our company culture is guided by our philosophy of improvement.

Interested? Please send your application to info@bhoof.com.

We look forward to hearing from you.

MEDIA INQUIRIES

For all press-related matters, please contact:

Ulrika Svensson
ulrika@bhoof.com

We strive to address every inquiry within 24 hours, although response times may vary. Your patience is appreciated.